Driving GitHub Copilot Adoption at a Global E‑Commerce Leader with Opsera Insights
GitHub Copilot is transforming the way Global E‑Commerce’s developers write code, cutting repetitive tasks, speeding up pull requests, and improving code quality. But like any new tool, success isn’t automatic. Potential productivity gains may go untapped if licenses remain unused, workflow roadblocks emerge, or engineers don’t know how to best use the tool.
- Customer
- Global E-Commerce Leader
- Industry
- E-Commerce
- Products used
- Opsera Unified Insights + GitHub Copilot
- Monthly savings opportunities identified
- ~$350KMonthly savings opportunities identified
- Increase in PR throughput
- 66%Increase in PR throughput
- Reduction in lead time
- 21%Reduction in lead time
To maximize the value of their Copilot investment, Global E-Commerce uses Opsera’s Copilot Insights dashboard to measure real impact, close adoption gaps, and turn a promising AI assistant into a proven productivity driver.
How Opsera Helps
Opsera’s Insights platform helps users scale and sustain success with AI tooling:
- Track adoption rates across teams
- Pinpoint where AI is delivering the greatest ROI
- Identify and fix bottlenecks like under utilized licenses
- Provides real metrics that can be used to advocate for broader adoption
Key Wins So Far
This global e-commerce innovator is already seeing measurable benefits in several areas:
- Faster Delivery: More PRs merged, shorter lead times, higher throughput
- Cost Savings: Hours saved = dollars saved, month after month
- Improved Quality: AI-assisted reviews and completions reduce errors
- Actionable Insights: Fix bottlenecks, identify users requiring training, track ROI
Specific metrics include:
- 441 licenses allocated, with 305 active users (69% adoption)
- 4.66% productivity improvement across active developers
- $137K in monthly savings
- PR throughput up 66%, lead time down 21%
Finding Opportunities to Grow
Now that this multinational internet services leader can prove Copilot’s value, they can focus on scaling that success. With Opsera’s data-driven approach, the path to 6-8% productivity gains (worth $200K–$275K/month) is clear:
- Close backlog PRs to cut cycle time from 12 to 10 days
- Train inactive users, focusing on high-impact languages like Kotlin/Java, to increase adoption and savings
- Boost AI suggestion acceptance from 19.4% to 25% for an extra 1% productivity lift
- Expand Copilot Chat usage for better collaboration and faster reviews
